Appointments Required for All Matters

Everything EXCEPT visa collection, police certificate collection and voting-related processes. 

2. There are no appointments available. When are appointments open to book?
Appointments can be made within the next 30 DAYS (including today's date and including weekends).

The next day's appointment will open at 1:00AM (AEST). 

3. I am running late for my VISA appointment, can I just come at a later time the same day?
NO. As other people have bookings for that same day, it is not possible to come at a different time.
If you are more than 5 minutes late or completely miss your appointment, you must book a NEW appointment. 

4. Can I make a booking by email or phone call?
NO. Bookings can only be made online through our website.

5. There are no appointments available but I already have been issued a Certificate of Eligiblity or I have a medical emergency, is there any way to book any appointment? 
Please send an email to the Consulate only if appointments are fully booked out and inlcude the following details.
Your full name, nationality, purpose of visit to Japan, when you intend to go to Japan, which suburb you reside in, how many people require a visa.

6. There are no appointments available by the time I want to go to Japan for a holiday, is there any way to book any appointment? 
NO. For holiday purposes, please wait until an appointment becomes available and make a booking to submit your application OR lodge an eVISA online instead (single entry tourism ONLY). 

7. My family all need a visa, can we just book one appointment for us all?
NO. It is one appointment PER PERSON including children. Please book one appointment for EACH PERSON who requires a visa and book the appointments back to back. 

8. The visa applicant cannot speak or understand English or Japanese, can we use a translating app or can you talk to someone over the phone for the applicant?
NO. For those who do not speak English or Japanese, you must bring an interpreter (with valid photo ID) with you as only those languages can be spoken and understood at the Japanese Consulate (translation apps etc. are NOT accepted). 

9. I lodged an eVISA but am worried it won't be processed in time so I also booked an in-person appointment, is that ok?
NO. Both in person and eVISA applications CANNOT be submitted. Please only choose ONE method to apply, either the online eVISA (tourism ONLY) or book an in person for in person lodgement. 

10. I am worried that I may be missing documents and need to make another appointment to come to the Consulate to lodge my application. Can I book a few appoitments just in case?
NO. Only one booking PER PERSON is allowed. Anyone with duplicate bookings found will have the duplicate booking CANCELLED without warning. 
To avoid confusion for this, please book each appointment in each visa applicants name (for those whose whole family must lodge an application)